There has always been fierce competition between food delivery services, . and today we compare grubhub vs. doordash.
In the same way, rideshare services like Uber and Lyft have been competing with each other for almost a decade
Fortunately, there are no other rideshare services apart from Uber and Lyft.
In the case of food delivery services, the competition is much fierce and high.
There are four popular food delivery services in the United States, and they are Uber Eats, Grubhub, Doordash, and Postmates.
We try to compare with valid points and important factors such as service, delivery fees, restaurants, driver pay, customer review, availability, and customer support.
The perspective may change between customers and drivers.
Driver’s favorite choice Grubhub, while customer preferred choice Doordash.
The comparison answers always change from one person to another.
Everyone keeps different opinions regarding food delivery service, for example, one of your friends has a bad experience with GrubHub, while another had a bad experience with Doordash.
So, are you a driver, customer, or merchant?
So, individuals may have a different idea, and every food delivery company is different-if we dig a little deeper.
There is a fundamental difference in each party, and from outside they seem identical, but execution and services make a difference from each other.
Grubhub vs. Doordash | Availability
Grubhub and Doordash almost covered major cities in the US.
There are dozens of restaurants serving Grubhub and Doordash.
You have no issue, accessing and surfing restaurants as per choice and taste.
Doordash reached the availability of more than 850 cities in North America while Grubhub availability extending “2,200 U.S. cities
Outside of the USA, -Doordash is also available in Canada, and GrubHub operates in London.
Basically, Grubhub focuses on expanding their delivery services through partnering with more and more local restaurants while Doordash struggles to expand more in the USA and Canada.
Winner is GrubHub
GrubHub vs. DoorDash | Ease of Use
Food delivery companies have been at peak during the pandemic, more Americans keep themselves in the shelter, and try not to go out, for an unnecessary reason.
There are two more food delivery companies UberEats, and Postmates are also popular and Ubereats and Doordash are also competing in the market.
Images Credit- Second Measure
Customers are more likely to switch food delivery service, and I declared Doordash winner because
customers are not loyal to a single food delivery service, and they keep switching to competitors.
The question raised, “Which is the best?
…and the second choice of customers.
It is Doordash.
Customers from Grubhub, UberEats, and Postmates to Doordash and even the sales rate of many cities stated the DoorDash is high growth in metropolitan cities because of service and ease of use for users..
Grubhub vs. DoorDash| Subscription Service
Every food delivery company tries to adopt multiple strategies and one of them is the subscription plan.
The subscription plan winner is Doordash.
Why I am saying that Doordash is the winner is because Doordash Dashpass joined hands with Chase Sapphire and executed a free delivery service for their credit card subscriber.
One step ahead from Grubhub+.
Winner is Doordash
Grubhub vs. Doordash Comparison in Driver Pay Category
The earning range between Doordash and Grubhub drivers is 7-12 dollars.
During the peak, the driver may earn more money and deliver more orders to the customer’s address.
The answer changing per individual, Doordash has more customers as compared to GrubHub.
According to reported salaries of Grubhub on Indeed, drivers make approximately $12.84 per hour.
According to reported salaries of Doordash on Indeed, drivers make approximately $14.43 per hour.
The estimate is from 15 drivers from Grubhub and 27 employees from Doordash.
There are different factors of calculating salary, and Grubhub did not add a tip to the salary, and Doordash driver pay has a factor for calculating income.
The winner is GrubHub, GrubHub has a lot for drivers than Doordash and driver can earn more money if the tip is included
GrubHub vs. Doordash| Restaurants Options
GrubHub and Doordash are the third party and bridge between the customer and restaurants.
Food delivery companies contacted the restaurants or contacted them for listing their restaurants online.
Meals delivery companies attempt to form a partnership with local restaurants and brands restaurants because this is the other of growing the business.
Food delivery companies charge 15-20 commission while delivering the food and whether Grubhub or Doordash whoever has more local food and restaurants receives more orders.
So, companies contact the famous food brands like KFC and Cheesecake factory so that they can provide more offers to their customers.
The brand food industry like little caesars –never noted interest in delivering.
Recently they teamed up with doordash and deliver food at customer addresses through Doordash.
Similarly, GrubHub teams up with KFC and delivers meals.
Explore more restaurants within the apps and you will discover more variety of cuisine nearby you.
Winner is Doordash
Grubhub vs. Doordash| Who Has Better Deals?
Years ago, they came up with a huge discount, and voucher and almost everyone got free food.
Times passed now, and they create a hugely, and strong base, there are offers, but to the limited and maximum $5 discount you will get in each company for the first delivery.
The more competition in the market the more offers we can get, and there is no shortage of food delivery apps in our apps store and play store.
Who Has Better Customer Service?
Drivers and customers have different perspectives regarding the customer service, one party as a customer or client while another is treated as an employee.
Customer Service for Driver
According to Indeed, Doordash customer service is not up to the mark.
There are complaints regarding customer support, and they did not receive the reply to their email.
It happens to most delivery companies, they give the proper explanation or no explanation; they ignore most of the messages.
There are several ways to get in touch with Grubhub and Doordash as the driver, but if the problem is not critical, then you will hardly get the response.
Doordash and GrubHub driver’s support is not up to the mark and you may encounter uncomfortable and unsatisfied results.
Grubhub is a little better as compared to Doordash. Remember, a slight difference.
Customer Service for Customers
If you have a query regarding one of the orders, you can email and will get the reply or an answer to your questions.
The refund and food never deliver, two main reason of complaint to food delivery companies, if the dasher brings cold food or restaurants wrong items, you are out of luck, you have no choice, but to put a complaint to Doordash and GrubHub, and you can also give the poor rating.
Grubhub and Doordash rating is more than 4.5 on the app store and play store.
Experiencing may be different for each service.
Doordash and Grubhub are the two excellent services in North America.
When it comes charging money, not all the food delivery services are equal.
There are three parameters that help the food delivery companies to calculate the price of the food.
The delivery fee and service, most of us are not aware of the service fee concept.
Research has been done, and the result was surprising, five orders done to the identical address to identical restaurants and at the same time.
GrubHub did not charge the service fee while Doordash and delivery companies charged a service fee.
Grubhub is more cheaper than Doordash, UberEats and Postmates. Except Grubhub , rest of them charges more than 3 dollar service fee during the order. Service fee is not part of the Grubhub revenue and many customers did not notice breaking of food subtotal.
Winner is Grubhub
So, is the competition between these two food delivery services enough.
The answer is NO.
The pandemic situation is damaging the entire world economy, and there is a hike seen in the delivery job services.
According to the report on Fox News, there are a huge number of people moving to the food or delivery services.
According to the consumer report, more than 40% of Americans have ordered the food more often during the pandemic than they did before.
So, at this moment, the question arises how these food services handle the situations.
GrubHub during Covid 19
In light of the covid 19, GrubHub comes with the idea of a Community Relief Fund.
The event allows customers to donate the change to the charitable organization supporting local restaurants and drivers who are hit by the pandemic.
Doordash during Covid 19
Doordash can’t take off his eye from the pandemic and comes to support the driver financially and health protection and even joined forces with community organizations to deliver food.
GrubHub and Doordash for Driver
Because the driver has so many delivery options such as UberEats, Postmates, GoPuff, delivery.com, caviar and many others, they are pickier who you have a drive for.
One point that needs to be addressed about their customer support to drivers of Doordash and Grubhub.
Doordash helps their driver through live chat, which is irritating sometimes due to late replies.
And Grubhub helps its drivers through phone support when they are delivering.
Schedule a delivery
Unlike UberEats- Grubhub and Doordash offer to schedule the delivery for a driver in advance.
This is great because those who have a predictable schedule and can arrange everything according to time, and schedule, this system works perfectly for them, mostly for students, who want to learn, and want to earn.
GrubHub suggested driver-only schedule blocks that you are sure you can fulfill and you should leave the blocks as soon as you know you can’t work on those hours.
Grubhub gives the driver advance priority access who schedules for delivery.
So they can make more money and along with that, Grubhub drivers, also can log in free time and deliver the food, if there are deliveries there in his area.
Doordash let their driver schedule anywhere from a week in advance to an hour beforehand.
That confirmed that there are enough deliveries to go around for drivers.
You can use Dash Now option for unscheduled delivery hours.
The apps also light up red if there are additional deliveries available in the areas.
Glassdoor Report of Doordash and Grubhub
According to the Glassdoor report, Grubhub scored in four areas which are career opportunities, work-life balance, recommendation to a friend and management.
Doordash scored in two areas: Business Outlook and CEO approval.
Finding new restaurants that you don’t know ever existed.
Can’t get the order from the same restaurant sooner.
Flexible and more opportunity to excel.
The base pay of Dasher is low.
There was a time Uber was the father of controversy.
And, now things have pretty changed.
In 2019, the doordash tipping scandal was highlighted, and it was alleged that apps were using tips, to make the guaranteed pay.
Since then, Doordash has changed its driver pay model, and now the dasher can have their 100% tip amount.
Grubhub was involved in political controversies, cybersquatting, and a couple of labor lawsuits.
Fortunately, both these have upgraded their policy and are trying to create a better environment for drivers so that they can make more money by serving the company.
Competitors and Alternative of Doordash and Grubhub
UberEats is one of the best food delivery services in the world.
Located in 24 countries plus 500 cities worldwide, and recently UberEats merged with Zomata in India.
Uber Cab service established in 2009 and after five they have launched Eats delivery services and customer accepted delivery service wholeheartedly.
Instacart is not a food delivery app, but its best delivery for the driver, also called shoppers.
Unlike restaurants, the grocery store needs to list their grocery items, and the shopper needs to collect the items for customers and deliver to their address.
Established 5,500 cities in the USA and Canada, and during the pandemic, Instacart created more job opportunities.
Postmates reaches over more than 135 million people, and covers all important areas including drinks and groceries.
Postmates are also the most popular delivery service in the United States.
Seamless and Grubhub merged in 2013.
Now, seamless and Grubhub run their business together.
Seamless also provides a variety of restaurants and cuisines, with full-menu options and without any extra fees.
Though seamless operates more than 4,000 cities in the U.S, London and Canada but the best market is Seamless covered in New York, partnering everyone with big food brands.
Seamless does offer promo code and also subscription plans, which is $9.99 a month.
Caviar presents only 28 cities and locations in the USA.
The company’s main focuses are local restaurants, and they have only limited reach and no subscription plans.
Customers can browse and have exclusive deals, and you will find more fast food than any other food delivery apps service. There is a non-contact delivery service. When you check out the page with your order, you don’t need to add a phone number.
Delivery .com operates in more than 1,800 US cities and with 1,500 restaurants on this platform.
Delivery.com also delivers alcohol and groceries, and wash-and-fold services and dry cleaning service form your local cleaner and even the gift to one place to another.
Browse the application with a search keyword, and filter with rating and price, and you will find more options in the apps.
You can also use the website for the same purpose.
You can also find special offers such as coupons, discounts in restaurants, new restaurants discounts, and more.
Driving for Gopuuf, goPuff driver picks up the delivery items from the warehouse and delivers to the customer address.
They don’t work as a third party and if you want to become the delivery guy there are requirements, and you can also earn money by driving for goPuff.
GoPuff also provides training for alcohol delivery, if you are eligible to deliver the alcohol, you can join goPuff as a driver.
What is my opinion?
The last point I would like to address is that these apps and services have flaws.
You may find good money delivering in Postmates, but you may not find it in Grubhub.
The Grubhub payment system is flexible and works like a charm.
Doordash is good with their offers and promo code.
UberEats are straight, and forward, ETA is good and delivery time is more than expected time.
Depending on what are things important to you when you are ordering food on these apps?
Promo Code, delivery on time, service, food budget, and if you get the answer, you will eventually know who is the perfect food delivery app for you.
I suggest you try all and use all if anything suits you, then switch it because we are customers and we have choices.
Same goes with the driver, there are delivery jobs there in the market, you may encounter that all of them are not up to the mark, but at the end, it’s a business, they are running their business with a little management and design to work done as possible.